Vauxhall 1997 Omega Owner's Manual download pdf (Page 197)

19 6

If You Have A Problem

In our experience t he most common cause of

al l co mp la in ts is th e r esul t o f

misunde rstanding or la ck of commu nication

between the c ustomer a nd the Va uxhall

Dealership.

We sincerely hope you will never have cause

to complain about your vehicle. However, if

things do go wrong, the best course of action

for you to take is to contact your Vauxhall

Dealership’s S ervice Reception Staff and

explain the diffic ulty you are h aving. We are

confident they will do their utmost to resolve

the problem to your complete satisfaction.

Sometimes, however, despite the best of

intentions of all concerned,

misunderstandings can occur. If your problem

has not been resolved to your satisfaction,

please ma ke an a ppointme nt to discuss the

matter with the Manager of the department

concerned. Th e majority of areas of conce rn

can be quickly resolved in this way.

Should you wish to pursue the matter further,

the Principal of the Vauxhall Dealership should

be made aware of your conc ern. It is advisable

in c ases suc h as th is to writ e to h im to confirm

your problem and the solutions that have been

of fer ed.

You ca n be assured the De alership Principal

will only be too anxious to fully in vestigate your

problems a nd corre ct any errors made. A fter

all, he has a large investment in his business

and is proud of his reputation and

professionalism and fully realises that satisfied

customers are his key to success.

In the u nlikely e ve nt t hat yo u ar e st ill not happy

wit h t he a nswe r your Vaux hall De alership has

given, or the action h e proposes to correct t he

problem, you may contact the Customer Care

De pa rt ment

where a team of Customer Ca re

Consultants will spare no effort to ensure your

complete satisfaction.

Vauxhall Motors Ltd.

Customer Care,

Griffin House,

Osborne Road,

LUTON,

Beds., LU1 3YT

Telepho ne : 0158 2 4 27 20 0

They will review all the f acts involved. Then if

it is felt some f urther action can be taken, the

Vauxhall Dealership will be advised

accordingly. In an y case, your conta ct will be

ackn owle dged conf irming Vauxha ll Mo tor’s

position in th e matte r.

If you are not satisfied with the outcome, you

ca n if you wish, seek advice f rom an

independent third party such as:

Automobile Association ( A.A.)

Fa num Ho use ,

BASINGSTOKE,

Ha nt s., R G21 2EA

Royal Automobile Club (R.A.C.),

R.A.C. Motoring Services Ltd.,

89-91 Pall Mall,

LOND ON, SW1 Y S 45

The Customer Relations Department,

Society of Motor Manufacturers and

Traders Ltd. (S .M.M.T.),

Forbes House, Halkin Street,

LOND ON, SW1 X 7DS

Customer Complaints Service,

Scottish Motor Trade Association,

(S.M.T.A. ),

3 Palme rston Plac e,

EDINBURGH, EH12 5AQ

The National Conciliation Service,

Retai l Motor Industry Federation,

9 North Stree t,

RUGBY , CV21 2A B

If you have a problem whilst abroad:

The Service Departments of Adam Opel A G

and Ge neral Motors bran ches e veryw here will

provide information and a ssistance:

Calls may be mo nitored and r ecor ded for t raining

purp oses.

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Vauxhall 1997 Omega Owner's Manual Page 197

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Vauxhall 1997 Omega Owner's Manual Page 197

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